Validation & AMC
Professional installation is essential for trouble free and reliable operation. LabGuard offers you complete installation service with every Fume Hood. The installation is carried out by skilled and trained technicians and includes blower installation, duct work – including flexible pipes, elbows, weather cap etc. Our technicians and engineers can help you identify the correct number of blowers as well as design and install complex clusters for Auto Bypass and LCV systems.
We are committed to supporting our customers throughout the product life cycle. LabGuard was the first and still one of the few Indian companies to offer Annual Maintenance Contracts after the expiry of the warranty period of equipment supplied by us. LabGuard equipment will provide years of trouble free usage with preventive maintenance. The AMC aims to keep equipment running to original manufacturing standards and all controls within calibration standards. The annual maintenance is carried out by highly experienced professionals, trained extensively by us in the details of the equipment.
Customer Support
Complete customer support is one of the key services that we provide. Beginning from pre-sales stage we offer our customers with support through the complete life cycle of the product.
At the pre-sale stage we help you identify the equipment most suited to your needs. Our sales team consists of MBA’s with an engineering background or engineering professionals. Well versed in the needs of the lab, they provide you with a superior experience from the very first moment. Taking into account chemical usage, air flow patterns and considerations of space etc. the team is able to suggest to you the model that would be most suited to your needs.
We provide all customers with prompt and efficient after-sales service. Our service call center is staffed by qualified engineers and technicians. For any query or complaint we are committed to reverting to you within 48 hours. We have service teams strategically located at Bengaluru, Goa and Delhi – ensuring that we are close to every corner of the nation - as well as representatives in Australia, Oman, Bangladesh & Pakistan, giving us a wide international reach. The LabGuard service team’s prompt response and efficient service has been widely acknowledged, and we have gladly offered many customers a helping hand, even when the equipment in question had not been manufactured by us.
Warranty Policy
LabGuard products come with limited warranty of 12 months, depending on the product purchased, beginning on the date of shipment from LabGuard factory or 18 months from the date of installation of the product; whichever is earlier.
LabGuard’s limited warranty covers defects in materials and workmanship. LabGuard’s liability under this limited warranty shall be, at our option, to repair or replace any defective parts of the equipment, provided if proven to the satisfaction of LabGuard that these parts were defective at the time of being sold, and that all defective parts shall be returned, properly identified with a Return Authorization.
This limited warranty covers parts only, and not transportation/ insurance charges.
This limited warranty does not cover:
- Freight or installation (inside delivery handling) damage. If your product was damaged in transit, you must file a claim directly with the freight carrier.
- Products with missing or defaced serial numbers.
- Products for which LabGuard has not received payment.
- Problems that result from:
- External causes such as accident, abuse, misuse, problems with electrical power, improper operating environmental conditions.
- Servicing not authorized by LabGuard
- Usage that is not in accordance with product instructions.
- Failure to follow the product instructions.
- Failure to perform preventive maintenance.
- Problems caused by using accessories, parts, or components not supplied by LabGuard.
- Damage by fire, floods, or acts of God.
- Customer modifications to the product
- Consumables such as filters (HEPA, ULPA, carbon, pre filters) and fluorescent / UV bulbs
Factory installed, customer specified equipment or accessories are warranted only to the extent guaranteed by the original manufacturer. The customer agrees that in relation to these products purchased through Labguard, our limited warranty shall not apply and the original manufacturer's warranty shall be the sole warranty in respect of these products. The customer shall utilise that warranty for the support of such products and in any event not look to LabGuard for such warranty support.
All express and implied warranties for the product, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose are limited in time to the term of this limited warranty. no warranties, whether express or implied, will apply after the limited warranty period has expired. labguard does not accept liability beyond the remedies provided for in this limited warranty or for special, indirect, consequential or incidental damages, including, without limitation, any liability for third- party claims against you for damages, for products not being available for use, or for lost work. labguard's liability will be no more than the amount you paid for the product that is the subject of a claim. this is the maximum amount for which labguard is responsible.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the courts of Mumbai, India.
- Airflow Visualization
- Face Velocity Measurement
- Tracer Gas containment
- Inner Grid Test
- Outer Grid Test
- Robustness test
